Shipping policy

Shipping Cost

Free standard shipping on orders $29 or more (3 packs or 1 carton), before taxes. Applied automatically at checkout — no code required. Continental US only; some states restricted.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or sign in to your account.

In order to get your items to you as quickly as possible, your order will be fulfilled within 48hrs. You will only receive the shipping confirmation email when your item has shipped.

What you should know:

We ship only on business days. Business days are from Monday to Friday, excluding holidays.

We ship only to states where it is legally permissible to sell combustible hemp products.

Please note that shipping times do not include processing time – orders can take up to 48 hours to be processed depending on order time.

You will not be charged for items purchased with a credit card until the items have been shipped.

Want to ship internationally?

Currently, TAAT is ONLY available for sale to resident of the Continental US and ONLY to the States not on the restricted list. Due to State regulations, we are unable to process and ship TAATs to Idaho, Hawaii, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, New York, South Carolina, South Dakota and Utah.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by email at hello@taatusa.com.

RETURN POLICY

We do not accept returns of TAAT products as all sales are final.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.